The way we live our lives has changed in so many ways over the past ten years due to cloud based services, many of which we now take for granted as the norm. Microsoft, Google, Amazon, Netflix, Uber and the list goes on and on. We hardly ever raise our hands to hail a cab, […]

2018 may well go down as the year where new regulatory compliance effected the management of business communications across every industry. While every customer facing operation appeared to be scrambling to get their long established customer base to ‘opt-in’ to further marketing communications ahead of the May 25th GDPR deadline, the Financial Services industry also […]

All good things must come to an end, Avaya have announced that from June 2018 they will no longer support the CS1K, the end is finally here for a longstanding giant in the traditional on-premise PBX market. The CS1K, originally a Nortel solution acquired by Avaya, has seen a great deal of change and upgrades […]

We have covered a number of topics relating to Cloud Telephony & Unified Communications, explaining the benefits of these technologies compared with traditional ‘on-premise’ solutions. As a follow up to this, we felt that it would be helpful to explain just how simple the transition to these modern technologies can be, especially with some of […]

As you may have seen in our previous article, BT have announced the END of ISDN and PSTN, with it not being possible to buy these services from as early as 2020, which is rapidly approaching. To read the full article Click Here. This can only mean one thing, all calls in near future will […]

Most companies have an informal contact centre and just don’t realise it. If you have 5 employees or more, who regularly take or make calls, or, to be totally correct, “interact” with your customers, then you have an informal contact centre. Today, more than ever, businesses have to react to their customers quickly and efficiently […]

In our previous article, The Transition To Cloud Telephony, we explained just how easy it is to move your communications to the cloud. This month we are exploring 8 key reasons why this market is exploding, and why businesses of all sizes and across all industries, are switching to Cloud Telephony, the technology that is […]

How many technology inventions remain in service practically unchanged for over 140 years! Wind back the clock to March of 1876, the 10th to be precise, Alexander Graham Bell was making his first telephone communication through a vibrating diaphragm which varied the electrical resistance in a circuit. Throughout 1876 Bell focused on improving his electromagnetic […]

You must have heard that from 2020 BT will stop providing traditional business phone lines and no doubt you are being bombarded with information from vendors, all claiming to be the best choice for the future of your communications. ECaaS fully understand that when major shifts in technology are on the horizon, the inevitable information […]

Plexus Communications has evolved from a foundation delivering web solutions and cloud based communications to integrating these core services today with Sales & Marketing automation and much more. Our ethos is to ensure that the customer experience you deliver is the best it can possibly be when communicating with your clients, whether that be through […]