Using a channel model of independent distribution partners and resellers to help find, win and grow loyal customers has a long tradition in the IT sector. For many the indirect channel has been a major contributor to global success, but for many newcomers making it work remains a constant struggle with disappointing returns. Today we […]

As the UK government continues to evaluate their “delay” phase strategies to combat the Covid-19 outbreak it is inevitable that on-premise Contact Centre operations will need to be ready for call centre agents to start working fully remotely while ensuring your Customer Experience levels are not disrupted. If your Contact Centre systems are premise based […]

No matter where you are on your journey I’m sure you always have questions buzzing around regarding the best way to drive a greater return from your business growth strategy. You could be one of the lucky ones that have hit a market at an opportune moment and everything simply just worked, and you are […]