If you’ve ever looked at our website, you will no doubt have seen the term ‘360 Marketing’ mentioned in various places, but what does it actually mean? It may seem pretty self explanatory, but here we’re going to take you through our interpretation of what 360 Marketing means and why it’s critical to the success […]

If your organisation provides a service that requires pre or post sales customer contact then you effectively have a contact centre function to maintain, regardless of how small your operation. The quality and speed of information delivery and problem resolution you provide through your customer interactions plays a major part in upholding the values you […]